We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact our Support representative at firstname.lastname@example.org with details of the product and the defect. We will provide you with a Return Order Authorization number. You can send the defective item in the original packaging by registered mail or with a courier that provides full door to door tracking to:
Royal Golden Enterprise GmbH
Leutschenbachstrasse 95, Zurich 8050. Switzerland.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time notifying you of the status of a refund or a replacement product as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
We are grateful for your order and wish you much success with the Don & Nancy Failla Success Programs.